Frequently Asked Questions

Where is my order?
Once your order has been placed, you will receive a confirmation email. Depending on your shipping method, you may also receive a tracking number to track your order's status. If you haven’t received a tracking number, please check your email’s spam folder. For further assistance, you can contact us directly at contact@most-mood.com.

Can I cancel or edit my order?
You are entitled to cancel your order within 30 days of receiving your goods, without providing any reason. However, once an order is processed or shipped, we are unable to make changes to it. If you need to cancel your order, please contact us immediately at contact@most-mood.com, and we will assist you based on the status of your order.

How do I return an item?
To return an item, please ensure that:

• Your order is within the 30-day return period.

• The item is in its original packaging.

• The item is not one of the excluded categories (e.g., personalized, perishable, or opened hygiene products).

To return your item, please send it to the following address:
3607 NE 5th Avenue Oakland Park, FL 33334 USA
You will be responsible for the cost and risk of return shipping, so we recommend using an insured and trackable mail service.

When will I receive my refund?
We will process your refund within 14 days from the date we receive your returned goods. The refund will be issued using the same payment method you used for the original purchase. You will not incur any additional fees for the reimbursement.

I received a faulty or incorrect item, what do I do?
We are sorry to hear that you received a faulty or incorrect item. Please contact us immediately at contact@most-mood.com with your order number and a brief description of the issue, including any photos if possible. Our customer service team will guide you on how to return the item and process your refund or replacement.

Can I exchange an item?
At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return it for a refund and place a new order for the item you would like instead. For assistance, please contact us at contact@most-mood.com.

Contact Us
If you have any further questions or need assistance with your order, please don’t hesitate to contact us.

• Email: contact@most-mood.com

• Hours of Operation:

  • Monday to Friday: 8:00 am - 5:00 pm

  • Saturday: 10:00 am - 4:00 pm

  • Closed on Sundays

When reaching out, please include your order number or email address, along with a brief description of how we can assist you.

We’re here to help!